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Success Story: Jake's 58 Casino Hotel Revitalizes Guest Experience with SSI Signature Systems POS Implementation

Jake's 58 Casino Hotel

When Jake's 58 Casino Hotel opened its doors in 2017, it brought the thrill of gaming to Long Island, attracting locals and visitors alike with its unique casino experience. Featuring 1,000 video lottery terminals, popular electronic table games, and a bustling dining scene, the property quickly gained popularity. However, as Jake’s 58 continued to grow, its legacy point-of-sale (POS) system began to falter, holding back its progress and creating costly challenges.

Jake's 58 Casino Hotel

Jake’s 58 found itself in critical need of a modern, reliable POS system that could elevate operations, protect the casino’s data, and ultimately enhance guest experience. The old system was not only difficult to manage, but was close to falling out of PCI compliance, risking data security and the casino's reputation. Moreover, the outdated system lacked robust reporting tools, efficient kitchen display management, and mobile ordering capabilities—essentials in today’s competitive hospitality market. Worst of all, it was processing ineligible casino comps, costing the property thousands of dollars.

Evan Proios, Deputy Director of IT at Jake’s 58 and a veteran IT leader with over two decades of experience sought a solution to the issue. With the failing system weighing heavily on him, Evan attended the 2023 Global Gaming Expo (G2E) seeking potential solutions. There, he crossed paths with Mike Nardi of SSI Signature Systems, a seasoned expert in POS solutions for the food and beverage industry and new to the casino sector. SSI, under the leadership of John White, EVP/CTO, had just completed a major deployment at Oceans Casino Resort in New Jersey, making SSI a perfect fit for the challenges at Jake’s 58.

Jake's 58 Casino Hotel

SSI Signature Systems brought over 36 years of experience in POS technology, renowned for its all-in-one, fully customizable POS solutions and unparalleled customer support. Although new to casinos, SSI has deep roots in food and beverage management, offering a suite of capabilities ideal for Jake’s 58. From real-time reporting and PCI compliance to custom menu management and mobile ordering, SSI was poised to transform operations at both Jake’s 58 Casino Hotel and its popular Bistro58 restaurant.

The Project: Transformation of Jake’s 58 Casino and Bistro58 Restaurant

Jake's 58 Casino Hotel

With Evan’s vision for a more efficient and guest-friendly operation, the collaboration between SSI and Jake’s 58 began. The project entailed a comprehensive overhaul of the casino’s POS infrastructure, replacing the legacy system with a streamlined, integrated platform designed for high-volume and high-stakes environments like Jake’s 58. Through effective project management led by Evan, Mike and John, SSI’s team ensured a smooth deployment, avoiding service disruptions and minimizing downtime. The new POS system addressed every pain point the casino had faced with the old system, providing:

  • Menu Management: SSI’s POS offers an intuitive interface that enables seamless menu updates across Bistro58 and other F&B outlets at Jake’s 58.
  • Accurate Casino Comp Processing: The system accurately identifies eligible comps, protecting the casino from revenue loss.
  • Advanced Reporting Tools: Detailed, real-time data insights enable better decision-making, assisting managers in optimizing operations across departments.
  • Kitchen Display Integration: The new kitchen display system expedites order processing, reducing wait times and enhancing guest satisfaction.
  • Mobile Ordering Capabilities: Guests now enjoy the convenience of ordering directly from their devices, driving satisfaction and higher F&B sales.

By modernizing the POS system, Jake’s 58 has boosted operational efficiency and is now fully PCI compliant, with a secure and streamlined process that keeps guest data protected.

Results: A Future-Ready Casino Hotel

Jake's 58 Casino Hotel

The successful implementation of SSI POS at Jake’s 58 Casino Hotel is a milestone that underscores the power of strategic partnerships and forward-thinking leadership. The revamped system saves the casino significant revenue by ensuring accurate comp processing and offers flexibility and scalability as Jake’s 58 continues to grow in popularity.

Jake’s 58 is set to finish an expansion of their casino hotel in 2026 that will cost the property more than $200 million, and significantly expand their food and beverage offerings, making the importance of selecting the right POS partner that much more important.

For both Jake’s 58 and SSI, the partnership marks a promising start. SSI is growing rapidly in the casino market, and Jake’s 58 has taken a major step toward future-proofing its operations—ensuring that its guests, whether dining at Bistro58 or playing their favorite games, enjoy a seamless and enjoyable experience.